Read more about our Shipping Policy below.

Vue Swiss ("we" and "us") is the operator of the https://me.vueswiss.com website. By placing an order through this website, you agree to the terms outlined below. These terms are provided to ensure that both parties are aware of and agree to the conditions, protecting each other and setting clear expectations for our service.

GENERAL INFORMATION

Stock availability - some items may be out of stock at the time of purchase. In such instances, customers have the option to receive a notification once the item becomes available again. This ensures that customers are promptly informed when the product is restocked and ready for purchase.

Asendia handles all the shipments. Upon dispatch, customers will receive a tracking link to monitor the progress of their shipment. Tracking updates will be provided based on the latest information available from the shipping provider and carrier service. 

SHIPPING INFORMATION

We ship from our warehouse located in the Netherlands. Our warehouse in the Netherlands ensures efficient processing and dispatch of orders to the specified regions, typically dispatching them within 1 -2 business days.

Our shipping costs are set at a flat rate of QAR 22.00 per order, with some variation for countries farther from our Netherlands-based warehouse. We're delighted to offer free shipping for orders exceeding QAR 120.00 in total. This means once your order reaches or surpasses the QAR 120.00 threshold, you won't incur any additional shipping fees.

We offer express delivery for faster shipping from our warehouse in the Netherlands. Orders placed with express delivery will be processed and dispatched promptly to ensure quick arrival. Please be aware that the shipping rate may vary depending on your location. Express delivery options and details are visible on the checkout page, where you can review estimated delivery times and associated costs, allowing you to choose the best shipping options for your needs.

Shipping Options

Qatar Shipping Options

Saudi Arabia Shipping Options

United Arab Emirates Shipping Options

ADDITIONAL SHIPPING INFORMATION

• Additional local delivery fees may apply, determined by local postal services
  

• These fees can depend on factors such as package weight, destination, and customs or handling charges.
  

• Customers are responsible for any such fees. We recommend checking with your local postal authorities for details.
  
  

SHIPPING ADDRESS CHANGE / UPDATE

For delivery address changes, adjustments can be made at any time before the order is processed and shipped. 

• Contact Customer Support at email me.support@vueswiss.com as soon as possible after payment.

• Use the subject line: "URGENT - CHANGE OF ADDRESS - ORDER #123456"

• Include your order number and the correct shipping address in the email body.

An order is considered processed once you receive the shipping confirmation.
If the order has already been processed, we must wait for the item(s) to be returned to us by the postal services before reshipping it to you.
In the event a package is sent to an incorrect address due to a customer-entered shipping error, it cannot be refunded if lost. However, we are able to resend it again at no additional cost.

MISSING ITEMS

If you receive your order and an item is missing, please follow these steps:

• Email me.support@vueswiss.com as soon as possible.

• Include your order number and details of the missing item(s).

Our team will review your request and arrange for the missing item to be reshipped.

CANCELLATIONS

If you change your mind before receiving your order, cancellations can be processed at any time before the order has been dispatched. To request a cancellation, please contact us as soon as possible.

To maximize your chances of canceling your order in time, please follow these steps:

• Email us as soon as possible - send an email to me.support@vueswiss.com.

• Use the subject line - write "URGENT CANCELLATION - Order #123456", replacing "123456" with your actual order number.

• In the body of the email, provide your order number, any relevant details (such as the reason for cancellation, if applicable), and any other information that may assist in processing your request quickly.

Once an order has been dispatched, it can no longer be canceled. In such cases, please refer to our refund policy for further instructions on proceeding with returns and refunds.

CUSTOMER SERVICE

For all customer service inquiries, please email us at me.support@vueswiss.com.
Our Support team will assist you with any questions or concerns.